Changing your name with TSB

How do I change my name with TSB?#

TSB's help page on changing your address and personal details gives two routes for a new name.

• The app. Log in, tap the profile icon, tap Chat to us and type change name, then follow the instructions on screen. You upload one of the documents on TSB's list in the chat. TSB's short how-to page shows the same start: the chat icon, then "Change name".
• A branch. TSB says you can update any of your details in a branch, and that it is best to book an appointment first so that someone is ready to help. Take some ID, ideally your TSB debit card and PIN, or otherwise your passport, driving licence or something similar, and the documents for your change of name. Its branch locator finds the nearest one.

What does TSB ask to see?#

One supporting document from TSB's list, chosen by the reason your name changed. Most count on their own; two need something with them.

TSB's list does not separate a new surname from a new first name, so the same rules apply to both. In the app, the extra documents are certified copies: a certified copy of your driving licence or passport beside an unenrolled deed poll, and a certified copy of the document that goes with divorce papers. Who can certify a copy? explains who can sign one.

TSB marks both kinds of deed poll "not in Scotland" and lists the two Scottish records instead. Its page does not explain the note, so if you live in Scotland and want to use a deed poll, ask TSB before you rely on it. Changing your name in Scotland explains the record National Records of Scotland can add to a Scottish birth entry.

The deed poll rule, and the order it sets#

TSB accepts a deed poll on its own only if it has been enrolled. In its words, change of name deeds "need to be enrolled at the courts to be considered an official document which can be used on its own". An unenrolled deed poll, which TSB calls "still legal just not registered", is accepted only with proof that you are using your new name, and the examples it gives are a driving licence or a passport. The ordinary deed poll, signed in front of witnesses and kept rather than enrolled with the High Court, is unenrolled, and so are the ones we draft, so at TSB the deed poll alone will not change your name.

TSB does not say whether anything other than a licence or passport would do as that proof, so plan on one of those. Each needs something of its own first. HM Passport Office asks for your deed poll and evidence that you already use the new name, such as a payslip or a letter from your council. DVLA, when your evidence is a deed poll, asks for one document in the new name issued in the last 12 months, or your new UK passport number. So the order runs like this:

1. Start with your employer, HMRC or your council, or with a bank that accepts a deed poll on its own, such as NatWest or Starling, and keep the first letter or statement that arrives in the new name.
2. Apply for a passport or a driving licence with the original deed poll and that letter or statement. TSB needs only one of the two. HM Passport Office and DVLA have their own guides here.
3. Then change your name with TSB: upload the deed poll and a certified copy of the new passport or licence in the app, or take both to a branch.

Some documents on TSB's list need nothing with them. After a marriage or civil partnership the certificate is enough by itself, and so is a statutory declaration. An enrolled deed poll stands alone too, but GOV.UK says enrolment costs £53.05, is for people aged 18 or over, and can take several months: how to enrol a deed poll.

Changing the name on a TSB mortgage#

TSB publishes no separate change of name route for mortgages. Its consent to let page asks anyone who has changed their name without telling TSB to provide proof of the new name before applying, and points to TSB's Help and Support pages for what it accepts as proof: the list above. Its guide to making a change to your mortgage sends changes such as a new deal, more borrowing or a new term to a Mortgage Expert, through the chat in the app or a callback, and does not list a change of name among them.

Adding or removing someone named on the mortgage is a different request. It is on that guide's list for a Mortgage Expert, and TSB's remortgaging page calls it a transfer of equity: you apply to the lender first, then a solicitor does the legal work of transferring the property into the new names. Done as part of a remortgage with TSB, it says the transfer typically costs around £300, payable to your solicitor. The name on the register of title to your home is a separate matter for HM Land Registry.

Your address, other products and what TSB does not say#

If your address has changed as well, that is a separate request. TSB changes an address in the app, with its online form, by telephone banking, in a branch, or by letter to TSB Bank plc, PO Box 453, Mitcheldean, GL14 9LR, giving your name, account number and sort code, old and new address, signature and a contact phone number. Business customers have their own page on updating business details.

TSB's pages do not say whether new cards, PINs or chequebooks follow a change of name, whether one change covers every product you hold, including credit cards, or how joint accounts, children's accounts and gender-neutral titles are handled, and they mention no fee. Ask in the app's chat or through TSB's contact page. For other banks, changing your name with your bank compares how they work.