Deed Polls Online Privacy & Security Statements

Privacy & Security

Please read through all of our Policies. We pride ourselves on providing a fully transparent and honest service to each customer.
At Deed Polls Online we want each of our customers to be assured that they will receive everything that is promised to them.

We don't share any of your details with any 3rd parties. We also won't spam you with any unnecessary e-mails or text messages.
If you have any questions, please e-mail us on support@deedpolls-online.co.uk
Deed Polls Online Privacy & Security Statements
Terms & Conditions Policy

We advise every customer to read through our Simple & Transparent Terms and Conditions Policy
At Deed Polls Online we want to reassure our Clients that they will receive not only the highest quality of service by providing them with a Professionally Hand Drafted Deed Poll but by making sure they understand exactly what is included in our Services.

We also pride ourselves on the level of support that each and every client receives when they use any of our services.

Please read the following Terms & Conditions, we think you will agree with us that they are Clear, easy to understand and that there are no hidden fees or charges.

Deed Polls Online Terms and Conditions

1.0 - Acceptance Guarantee

We are so confident that you will be pleased with the quality of the Deed Poll, and the level of service received that we offer a 100% Refund Guarantee for any customer that is not completely satisfied.

At Deed Polls Online, we pride ourselves on the quality of our Services and the First Class customer support that we provide.

1.1 - Contact With Non Accepting Body

In the Unlikely event that your Deed Poll is not accepted by any of the above companies or Organisations then we will contact them directly to get an explanation of why it was rejected and work with them to make sure that you’re Change of name Deed is accepted.

If we cannot resolve the issue within 48 hours of your Deed Poll being rejected, we will provide you with a full refund, which will be issued immediately and will be reimbursed to the Debit / Credit card that the service was purchased with.

The refund will take between 2-5 working days to be completed.

1.2 – If Your Deed Poll Is Rejected

In the unlikely event that your Deed Poll is rejected, and we have not been able to contact and provide resolution with the body that rejected the Deed Poll, then we will provide you with a full refund immediately.

Simply Contact our Customers services team on

support@deedpolls-online.co.uk

Alternatively, you can speak to a Deed Poll Expert or one of our Paralegal Advisors using our Live Chat feature on our website –

https://www.deedpolls-online.co.uk

2.0 - Price

Our Deed Poll Drafting service are available from just £14.99 for a Single Adult, Child or Replacement Deed Poll.

Certified Copies are charged at £2 per additional copy. This price gets reduced when your purchase more than 20 Certified Copies.

This price includes full support from our Team of Deed Poll Experts and Paralegal Advisors. This price also includes the lifetime use of our Easy to follow guides which include –

- How to Change your Name
- Who you Need to Notify
- How to Witness your Deed Poll

It also includes a personalised cover letter that you can print out and use as many times are you need to.

2.1 – Payment

You can pay by using our Secure Online Checkout, which uses 256 Bit SSL Encryption to ensure that all of your information and data is secure.

This is the highest level of Encryption currently available on the internet and requires the Payment Processor to be Level

1 PCI Compliant.

2.2 – Payment Types Accepted At Our Checkout

We accept the following payment types –

Visa Debit
Visa Credit
MasterCard
American Express

2.3 – Order Confirmation

Once you have completed your order using out Secure Online Checkout, you will receive an order confirmation e-mail that will contain the following details for your future reference –

- Order Number / Order ID
- Your Current Name
- Your New Name
- Customer Service Details

2.4 – Processing Times

Once your order has been placed, it will be assigned to a Deed Poll Expert for drafting within 5 Minutes of being placed.

Then once it has been professionally hand drafted, it will be given to a Paralegal Advisor to check again as part of our Strict Quality Control.

You will receive the following items within 1 – 3 working days of completing Order –

- Professionally Hand Drafted Deed Poll (Child, Adult or Replacement)
- Certified Copies (If Ordered)
- Personalised Cover Letter
- How to Change your Name Guide
- Who to Notify Guide
- How to Witness your Deed Poll

This will be sent to you via Royal Mail First Class Post using the address that you entered when applying Online.

In the Unlikely event that you do not receive all of the Above within 3  working days, please allow an additional 2 working days for your order to arrive. If it still hasn't arrived, please contact us immediately and we will resolve the issue immediately.

3.0 – Payment Processing

At Deed Polls Online, we want to emphasize on the simplicity and security of the service that we offer. Which is why we have teamed up with Stripe Payment Processing.

Stripe are one of the largest payment processing companies in Europe, alongside the likes of Sagepay, Worldpay, and Authorize.net, Stripe have continued to thrive and become one of the largest and most secure payment gateway providers.

3.1 – What This Means For You

What this means for you, the consumer is that you get the best of both worlds. Not only do you get a fast and intuitive interface to use when making your payment, but you also get world leading security.

Which includes the following –

Certified PCI level 1 Compliance

Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification

For more information about Stripes PCI Compliance, please use the following link –

http://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe

3.2 – SSL, HTTPS & HSTS

Stripe forces HTTPS for all services, including our public website. They regularly audit the details of our implementation: the certificates they serve, the certificate authorities we use, and the ciphers we support.

They use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Chrome and Firefox.

3.3 – Payment Types Accepted

We accept the following payment types –

Visa Debit
Visa Credit
MasterCard
American Express

4.0 – Intellectual Property

All design, code (including but not limited to HTML, CSS, XML and JavaScript), text, graphics(JPG,PNG,EPS,GIF) and their selection or arrangement are protected by copyright, trademarks, database and other intellectual property rights, except where explicitly stated otherwise. You may retrieve and display the content of deedpolls-online.co.uk on a computer screen, store such content in electronic form on your Electronic Device or print Copies of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the deedpolls-online.co.uk without permission from deedpolls-online.co.uk.
Privacy Policy

We do not share any of your Personal Data with Third Parties

At deedpolls-online.co.uk you can be at ease knowing that any personal information that is submitted using our secure website is not passed on to any third parties.

The only data that we doe keep hold of is your Professionally Drafted Deed Poll, so that if it is misplaced in the future then you contact us and we can e-mail you a replacement free of charge.

Deed Polls Online Privacy Policy

Data Controller and Owner
Privacy Policy of www.deedpolls-online.co.uk

deedpolls-online.co.uk,
support@deedpolls-online.co.uk

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookie, Usage data, Email address, First Name, Last Name and Phone number.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.

Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Access to third party services' accounts, Analytics, Contacting the User, Advertising, Displaying content from external platforms, Content commenting, Content performance and features testing (A/B testing), Handling payments, Heat mapping, Hosting and backend infrastructure and Interaction with live chat platforms.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Access to third party services' accounts

These services allow this Application to access Data from your account on a third party service and perform actions with it.
These services are not activated automatically, but require explicit authorization by the User.

Access to the Stripe account (Stripe Inc)

This service allows this Application to connect with the User's account on the Stripe network, provided by Stripe, Inc.
Personal Data collected: Various types of Data as specified in the privacy policy of the service.

Advertising

These services allow User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Application, possibly based on User interests.

This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Application. For more information, please check the privacy policies of the relevant services.

Google AdSense (Google)

Google AdSense is an advertising service provided by Google Inc. This service uses the “Doubleclick” Cookie, which tracks use of this Application and User behavior concerning ads, products and services offered.

Users may decide to disable all the Doubleclick Cookies by clicking on:google.com/settings/ads/onweb/optout?hl=en.
Personal Data collected: Cookie and Usage data.

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Google AdWords conversion tracking (Google)

Google AdWords conversion tracking is an analytics service provided by Google, Inc. that connects data from the Google AdWords advertising network with actions performed on this Application.

Personal Data collected: Cookie and Usage data.

Google Tag Manager (Google)

Google Tag Manager is an analytics service provided by Google, Inc.
Personal Data collected: Cookie and Usage data.

KISSmetrics (KISSmetrics)

KISSmetrics is an analytics service provided by Kissmetrics Inc.
Personal Data collected: Cookie and Usage data.
Contacting the User
Contact form (This Application)

By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data collected: Email address, First Name, Last Name and Phone number.

Mailing List or Newsletter (This Application)

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application.  

Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.

Personal Data collected: Email address.

Phone contact (This Application)

Users that provided their phone number might be contacted for commercial or promotional purposes related to this Application, as well as for fulfilling support requests.

Personal Data collected: Phone number.

Content commenting

Content commenting services allow Users to make and publish their comments on the contents of this Application.

Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.

If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when users do not use the content commenting service.

Disqus (Disqus)

Disqus is a content commenting service provided by Big Heads Labs Inc.
Personal Data collected: Cookie and Usage data.
Contacting the User
Once you have completed your order using out Secure Online Checkout, you will receive an order confirmation e-mail that will contain the following details for your future reference –

- Order Number / Order ID
- Details of your Order which will include
- Your Current Name
- Your New Name
Content performance and features testing (A/B testing)
The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of this Application.

Visual Website Optimizer (Wingify)

Visual Website Optimizer is an A/B testing service provided by Wingify Inc.
Personal Data collected: Cookie and Usage data.
Displaying content from external platforms
These services allow you to view content hosted on external platforms directly from the pages of this Application and interact with them.

If a service of this kind is installed, it may still collect web traffic data for the pages where the service is installed, even when users do not use it.

Google Fonts (Google)

Google Fonts is a typeface visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookie and Usage data.

Handling payments

Payment processing services enable this Application to process payments by credit card, bank transfer or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

Stripe (Stripe Inc)

Stripe is a payment service provided by Stripe Inc.
Personal Data collected: Various types of Data as specified in the privacy policy of the service.


Heat mapping

Heat Mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.

Crazyegg (Crazyegg)

Crazyegg is a heat mapping service provided by Crazy Egg Inc.
Personal Data collected: Cookie and Usage data.
Interaction with live chat platforms
These services allow Users to interact with third party live chat platforms directly from the pages of this Application, for contacting and being contacted by this Application support service.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

LiveChat Widget (LiveChat, Inc.)

The LiveChat Widget is a service for interacting with the LiveChat live chat platform provided by LiveChat, Inc.
Cookie and Usage data
Information about Cookies

Advertising

These Cookies are necessary for the functioning of the services filed under the section ”Advertising”.

exchange_uid, _drt_, FLC, id, __gads

Google AdSense Cookies.

Analytics

These Cookies are necessary for the functioning of the services filed under the section ”Analytics”.

_ut*, _ga

Google Analytics Cookies.

km_*, kvcd
KISSmetrics Cookies.

Content performance and features testing (A/B testing)

These Cookies are necessary for the functioning of the services filed under the section ”Content performance and features testing (A/B testing)”.

_vis_opt_exp_*, _vis_opt_s, _vis_opt_out

Visual Website Optimizer Cookies.

Since the installation of third party Cookies and other tracking systems through the services used within this Application can not be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative.

In order to obtain complete information, consult the privacy policy for the respective third party services listed in this document.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.

To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller removes the Personal Data.

Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Personal Data (or Data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically from this Application (or third party services employed in this Application ), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.

Data Subject

The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The hardware or software tool by which the Personal Data of the User is collected.

Cookie

Small piece of data stored in the User's device.
________________________________________

Legal information

Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.
This privacy policy relates solely to this Application.

Choose a Service

Adult Deed Poll Service
Adult Deed Poll Service
Hand drafted Adult Deed Poll
Certified Copies
Free Standard Delivery
Simple Step by Step Guides
Adult Cover Letter Included
Accepted Everywhere
( this includes the UK Government, Banks, Passport Office, DVLA)
Adult Deed Poll£9.99Adult Deed PollApply Online £9.99
Child Deed Poll Service
Child Deed Poll Service
Hand drafted Child Deed Poll
Certified Copies
Free Standard Delivery
Easy to Follow Guides
Parental Cover Letter Included
Accepted Everywhere
( this includes the UK Government, Banks, Passport Office, Schools etc)
Child Deed Poll£9.99Child Deed PollApply Online £9.99
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